Persona  - understanding
your users for Better UX

A half day workshop to create personas - helping craft experiences that resonate with your users

What is a persona?

Personas are fictional representations of real users, built using research and data to reflect user behaviours, needs, and pain points. 

Personas help teams design products and experiences tailored to real user needs.

Teams can prioritise features and content based on user behaviour and pain points.

Personas guide targeted messaging, improving engagement and conversion rates.

Personas create a shared understanding of users for all stakeholders

Why persona matters?

Companies using personas see a 2x increase in customer engagement and 4x improvement in UX metrics (Forrester). By putting users at the center of design, businesses can create intuitive, high-converting experiences that drive loyalty and growth.

Research & data gathering

- Use a mix of qualitative and quantitative research methods.
- Analyse surveys, interviews, analytics, and customer support data.

👉 Example - 65% of companies conducting frequent user research outperform competitors in revenue growth (NNGroup).

Identify user segments

- Group users based on demographics, behaviors, and goals.
- Consider different needs across various touchpoints.

👉 Example - An e-commerce store may have personas like “Bargain Hunter” (price-sensitive) and “Loyal Customer” (brand-driven).

Creating persona profiles

Each persona should include:

Name & Photo – Helps humanize the persona.
Demographics – Age, location, occupation, income level.
Behaviour Patterns – How they interact with your product/service.
Pain Points & Needs – Challenges they face and what they seek.
Goals & Motivations – What drives their decision-making process.

Validate & refine 🚀

Creating user personas is a crucial step in UX design, helping businesses craft experiences that truly resonate with their audience.
 
âś… Test against real user data and feedback.
âś… Update personas regularly as user behaviours evolve.

Want to build user personas?

Align team decisions with real user expectations rather than assumptions.

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